http://www.cwhdallas.com/hands-software/
Hands Software
 |
 |
Veterinary Animal Hand-Held Pulse Oximeter w USB PC software CE FDA |  |
 |
US $106.85 | 2d 13h 26m |
 |
Socket SDIO In-Hand Card Barcode Scanner Tested PDA 8510-00209 Complete Software | |
0 Bid | US $9.99 | 3d 23h 34m |
 |
Portable Hand-Held Single Channel ECG EKG machine LCD with Free Software | |
|
US $329.00 | 17d 10h 42m |
 |
Neonatal Infant New Born Baby Hand-Held Pulse Oximeter w USB PC software CE FDA | |
|
US $149.29 | 2d 13h 8m |
 |
HAND OVER FIST MONEY MAKERS! Ebook Package & all software. NO RESTRICTIONS PLR | |
|
US $4.99 | 4d 16h 2m |
 |
HAND HELD COLOR GPS CHARTPLOTTER W/ 2200+ US CHARTS AND STREET MAPPING SOFTWARE | |
|
US $179.00 | 26d 15h 17m |
 |
Hand-Held Digital Single Channel ECG Electrocardiograph +Free Software,ECG-80A | |
|
US $279.00 | 24d 11h 29m |
 |
JANTEK HANDPUNCH HP 1000(RS232) BIOMETRIC HAND READER FOR JANTEK SOFTWARE! | |
|
US $695.00 | 29d 22h 56m |
 |
Extreme Software Engineering A Hands-On Approach, Daniel H. Steinberg, Daniel W | |
|
US $7.49 | 29d 21h 9m |
 |
Apple II - Hand-on Software Trial Pack - New & Sealed! | |
|
US $29.74 | 29d 3h 24m |
 |
Mahjongg Challenge (Jewel case)-Linux Arcade On Hand Software On Hand Software | |
|
US $9.36 | 29d 2h 2m |
 |
Specifying Software: A Hands-On Introduction by R.D.... | |
|
US $20.95 | 28d 14h 5m |
 |
Veterinary Animal Hand-Held Pulse Oximeter w USB PC software CE FDA | |
|
US $91.14 | 24d 5h 36m |
 |
2012New Hand-held single channel digital vet EKG machine CE Proved With Software | |
|
US $329.00 | 28d 6h 6m |
 |
INFINITIME BIOMETRIC HANDPUNCH HP1000 HAND READER FOR INFINI TIME SOFTWARE | |
|
US $745.00 | 27d 23h 22m |
 |
Mens OAKLEY software Jacket Sz M lined with soft poly shell hand pkts | |
|
US $32.50 | 27d 21h 59m |
 |
Hand-held ECG EKG machine Electrocardiograph Software | |
|
US $250.00 | 27d 8h 6m |
 |
Farm Hand Employee & Livestock Tracking Software Bundle | |
|
US $59.95 | 27d 2h 19m |
 |
CEproved Hand-held Veterinary vet Patient Monitor TFT display with Free Software | |
|
US $120.00 | 26d 8h 52m |
 |
Extreme Software Engineering a Hands-On Approach NEW | |
|
US $70.88 | 25d 16h 15m |
 |
Specifying Software: A Hands-On Introduction NEW | |
|
US $58.53 | 25d 8h 9m |
 |
Specifying Software: A Hands-On Introduction by R. D. | |
US $4.74 | 24d 15h 23m |
 |
hand held Spirometer 1.8" LED backlight USB Basically analysis free software | |
|
US $299.00 | 24d 6h 25m |
 |
NOVA TIME HANDPUNCH HP 1000(RS232) BIOMETRIC HAND READER FOR NOVAtime SOFTWARE | |
|
US $795.00 | 24d 1h 39m |
 |
SWEATER WIZARD V.3 ~ Knitting Pattern PC Software Program~Charting~Hand Knitting | |
|
US $63.95 | 15d 5h 42m |
 |
On Hand Software JC264 Gem Pack Jc Win Me-2000-Xp-Vista-Win 7 | |
|
US $24.86 | 23d 12h 22m |
 |
CEproved Hand-held Veterinary vet Patient Monitor TFT display with Free Software | |
|
US $120.00 | 22d 11h 4m |
 |
Sewing Hand Embroidery Fabric Craft Stitching Design Supply Tracking Software CD | |
|
US $29.95 | 22d 5h 42m |
 |
Practical Malware Analysis: The Hands-On Guide to Dissecting Malicious Software, | |
|
US $36.94 | 22d 2h 10m |
 |
Hand-held Veterinary Patient Monitor TFT display with Free Software CE Proved | |
|
US $129.00 | 21d 12h 36m |
 |
Hand-held Patient Monitor Color TFT Screen & SPO2 + PR+software +REEE SHIPPING | |
|
US $135.00 | 21d 8h 29m |
 |
CSDC PC347 BRAIN GAMES MAHJONGG-ON HAND Software-WIN ME 2000 XP Vista | |
|
US $32.78 | 20d 11h 36m |
 |
CSDC JC233 BRAIN GAMES JC-ON HAND SOFTWARE (WIN 98 2000 XP) | |
|
US $23.26 | 20d 11h 36m |
 |
On Hand Software JC250 Brain Teasers Jc-On Hand Software Win | |
|
US $27.02 | 20d 11h 35m |
 |
Card Games-Windows Action On Hand Software On Hand Software 2003-12-18 Video Ga | |
|
US $3.87 | 20d 6h 12m |
 |
Hand-held ECG /EKG machine Electrocardiograph Software | |
|
US $309.00 | 20d 5h 48m |
 |
NTB DEXXA HAND HELD SCANNER WITH SOFTWARE | |
|
US $65.95 | 18d 20h 50m |
 |
Farm Hand Day Laborer Staff Livestock Tracking Software | |
|
US $49.95 | 18d 8h 9m |
 |
CONTEC Brand Hand-held ECG /EKG machine Electrocardiograph Software,PM 60B | |
|
US $299.00 | 16d 11h 35m |
 |
FDA Hand-Held Single Channel ECG/EKG,USB+PC Software | |
|
US $329.00 | 16d 9h 20m |
 |
2012 CE Hand-held Veterinary vet Patient Monitor TFT display ,USB, Free Software | |
|
US $120.00 | 16d 5h 29m |
 |
NEW CE Hand-held Veterinary vet Patient Monitor TFT display ,USB, Free Software | |
|
US $120.00 | 16d 5h 26m |
 |
*CE* Hand-held Veterinary vet Patient Monitor TFT display with USB,Free Software | |
|
US $90.00 | 16d 5h 22m |
 |
New Flying Hand Percussion PC Mac Sample Library Kontakt 2 Software 40,000+ | |
|
US $199.00 | 15d 22h 26m |
 |
Neonatal Infant New Born Baby Hand-Held Pulse Oximeter w USB PC software CE | |
|
US $141.43 | 6d 8h 40m |
 |
NEW! HAND READER HP 2000E TCP/IP w/AMG SOFTWARE - SAME DAY FREE UPS SHIPPING! | |
|
US $1,690.00 | 14d 19h 32m |
 |
Portable Hand-Held Single Channel ECG EKG machine LCD with Free Software | |
|
US $199.00 | 14d 11h 18m |
 |
CONTEC Brand Hand-held ECG /EKG machine Electrocardiograph Software,PM 60B | |
|
US $299.00 | 14d 6h 27m |
 |
PC334 BRAIN GAMES PUZZLES-ON HAND SOFTWARE (WIN ME 2000 XP VISTA) | |
|
US $34.99 | 13d 17h 13m |
 |
Specifying Software: A Hands-On Introduction | |
|
US $56.67 | 13d 12h 28m |
| Powered by phpBay Pro |
 |
OneTouch Jar Opener List Price: $19.99 Sale Price: $23.95  |
|
ONE TOUCH 29111 NO HANDS JAR OPENER |
 |
Auto-Siphon - 3/8" List Price: $13.99 Sale Price: $7.45 |
|
Fermtech Auto-Siphon. |
 |
My Baby Can Talk - First Signs List Price: $19.95 Sale Price: $17.98 |
|
My Baby Can Talk - First Signs The My Baby Can Talk - First Signs DVD is designed to be baby's first introduction to preverbal communication. It also provides an introduction to sign language in a format designed to delight the senses while tapping into the baby's language capabilities. The DVD is created to encourage interaction while set to classical music. The DVD takes the whole family on an inspiring adventure to discover the words and signs of the most loved baby words. The My Baby Can Talk - First Signs DVD is backed up by research which has shown that babies using sign language tend to speak sooner and with larger vocabulary. IQ scores increase and sophisticated play also increases. Most babies are developed enough to start the exercise at around 10 months. It uses the American Sign Language system of sign language to introduce words including eat, drink, milk, more, book, and go. It is honored with more than six prestigious parenting awards and has been reviewed and endorsed by professionals in the media as well as childhood educators. |
 |
Dune 2000 |
|
Dune 2000 is a real-time strategy game that requires gallant leadership, cunning tactics, and formidable military prowess to win the Emperor's challenge by being the first to harvest the most spice and take control of Dune. Three houses have arrived to claim the prize: the honorable House Atreides, the insidious House Ordos, and the vicious House Harkonnen. Whichever house you choose to lead, remember that the balance between power and efficiency will lead you to victory. Wage successful strikes to interrupt your opponents' spice production while protecting your own. But beware, the untamed desert holds challenges beyond that of your enemies. Giant sand worms can devour your army with little warning, greedy merchants of CHOAM will plan to interrupt your spice production, and the backstabbing Emperor may provide aid to a house that is not yours. Real time strategy. Ply on definitive battleground for conbat craving Internet gamers. Choose from 3 different sides to play. New 16 bit high color graphics. Over 40 missions |
 |
Tournament Poker: No Limit Texas Hold'em List Price: $29.95 Sale Price: $1.00 |
|
Tournament Poker: No Limit Texas Hold'Em lets you practice your tournament skills and experience what the pros do. Whether you play at a friendly local poker night, a card room in Vegas or the World Series of Poker, this is the game you need! |
|
Earned Value - Hands-on Issues Sale Price: $20.00 |
|
|
(10 Items Combo) Tool Repair Kit Precision Screw Driver Set Torx + Flat Head + Safe Plying Prying Pry Tool for Motorola Verizon Sprint Att Cingular Razr Razorand More Sale Price: $10.90 |
|
|
Item 1 - 7 : Magnetized tips precision torx screw driver. Sizes : T3, T4, T5, T6, T7, T8, T10. Durable with precision cut sizes to ensure you can get the job right like a professional. Support end (blue color ends) give you the ability to turn the screw driver and holding it still, and magnetized tips to hold the screws to avoid dropping the tiny parts. Use this kit to repair cell phones, laptops, glasses or other precisions works. Item 8 : Safe plastic plying tool, reliable so you can easily plying something not damaging or make marks Item 9 : Flat head precision screw driver. Compatible: Use this tool kit to repair / installation your cell phone such Motorola phones, Lg phones, Samsung phones, Treo Palm, Blackberry, Htc, Audiovox Pda Smartphone and more. |
 |
CarMD 2100 Vehicle Health System and Diagnostic Code Reader for OBDII Vehicles List Price: $139.99 Sale Price: $99.99 |
|
This product offers peace of mind for anyone who has ever worried about car maintenance and repairs. The easy-to-use device, which fits inside a purse or glove compartment, empowers drivers to monitor their vehicles health. The CarMD tool can be used to quick-check an unlimited number of vehicles. Within seconds, its color-coded (green, yellow, red) vehicle health monitor LED's tell you if your vehicle has any hidden problems, which is beneficial when inspecting a used car, preparing for a road trip or to find out if you will pass your emissions test. Plug the tool into your Mac or PC using the included USB cable and software plus your own internet connection, to generate a detailed report with most likely fix and estimated repair costs. By knowing which parts are needed and the labor costs, you can decide whether to tackle repairs yourself or better speak your mechanics language. |
 |
Porter-Cable 13904 5-Inch Hook and Loop Pad (for Model 333 Sander) List Price: $24.82 Sale Price: Too low to display |
|
Prevent damage to your disc holder with the Porter-Cable 13904 5-inch hook-and-loop pad, the standard replacement pad for the Porter-Cable 333 random orbit sander. Enjoy the convenience of the five-hole dust collection feature and easy screw-on installation using the screws of your sander. The hook-and-loop pad accommodates 5-inch hook-and-loop discs and is sold individually. |
 |
Self: Bikini Ready Fast List Price: $14.98 Sale Price: $2.65 |
|
Get ready to show off a bikini-ready body, with the help of this fun, motivating regimen of body-sculpting techniques, cardio circuit training, with sets of calisthenics and jump rope routines. 45 min. Standard; Soundtrack: English Dolby Digital stereo. |
 |
John Patrick's Texas Hold'em List Price: $19.95 Sale Price: $2.50 |
|
Platform: DVD MOVIE Publisher: PC TREASURES Packaging: JEWEL CASE Lean strategy how to rank hands betting tips and more in this DVD Movie.John Patrick is unquestionably one of the dominant forces in the world of gambling. For Years he hosted his own national cable TV show "So You Wanna Be A Gambler!" which aired weekly on the Financial News Network and attracted a large and loyal following. John has written 15 books on gambling and has produced 23 instructional videos on BlackJack strategy Craps rules and strategy Slot Machines Texas Hold'em as played in the World Series of Poker Video Poker Casino Games Sports Handicapping and the Lottery.In this DVD John Patrick reveals his approach to playing Texas Hold'em. The program consists of more than 20 lessons and strategy discussions. Designed to appeal to beginners and intermediate players. John's first DVD program covers all the bases for the "home style" Hold'em games. While he touches on how the game is played in casinos he instructs the viewer how to maximize returns by teaching how to read tells when to bet and how and when to raise. Easy to navigate menus allow the viewer to watch exactly the areas of interest. Bonus! Also includes FREE the PC Game Casino Master. This is the most complete DVD-ROM casino game on the market. 11 different casino games including all new versions of Texas Holdem & 7 Card Stud. Also includes Craps Blackjack Roulette Baccarat Slots Keno Pai-Gow Poker and Red Dog. |
 |
EA Sports Active 2 List Price: $0.01 |
 |
Energizer 379 Button Cell Silver Oxide Sr521sw Watch Battery (1 Pack of 5 Batteries) Sale Price: $3.45 |
|
Energizer 379 Button Cell Silver Oxide Watch battery. Energizer is a worldwide leader in small electronics batteries. Energizer offers a full line of Watch Electronic Specialty Batteries for applications used in precision engineering tools to power a wide variety of small electronic devices. Everigzer batteries are used in home health devices such as glucose monitors, blood pressure cuffs and digital ear thermometers. Also, button cells can be used in keyless remote entry systems for cars and homes. Hand held electronic devices also use batteries in calculators, watches, photo camera, audio books, computers, games, toys and more. A Cross-reference information guide is inclued in each order. Made in USA. |
 |
ACCU-CHEK Compact Plus Meter Kit List Price: $69.18 Sale Price: $14.99 |
|
Accu-Chek Compact Plus Blood Glucose Meter The Accu-Chek Compact Plus Blood Glucose Meter provides all-in-one convenience, and it's proven least painful. No Coding: For fewer steps in testing. Full Kit: Includes Detachable Lancing Device, 10 Lancets, Carry Case, and instructions. Detachable Lancet Device: The ACCU-CHEK Softclix Plus lancet device can be used attached or detached from the blood glucose meter, and it's been proven least painful. Fast Results: Test results appear in just five seconds. Alternate site testing, too. Test from your fingertip, palm, forearm, upper arm, thigh, or calf. Save Your Results: 7-,14-, and 30-day averages 300-value memory with time and date High and low test results over 7-, 14- or 30-days Smart Data Management: Download test results to your PC with ACCU-CHEK Compass Software or the Diabetes Assistant Program. Accu-Chek Compact Plus Specifications: 4"H x 2"W x 1.2"D 4.2 oz. with battery Compact test drum and control solution sold separately. |
 |
3 Pack of Universal Touch Screen Stylus Pen (Red + Black + Silver) List Price: $29.99 Sale Price: $0.01 |
|
Keep a PDA stylus on hand so you're always ready to jot a note or tap the touch screen without using your finger. |
Software Training Myths Rebutted
What’s Your Excuse? Dispelling the Myths about End-User Training
In 1999, Intraware, a growing online source for IT and software solutions, decided to implement a new sales force automation application. The implementation failed. One of the major reasons for the failure was Intraware’s failure to provide end-user training.
“We trashed the whole thing and seriously thought about walking away at that point,†said Shaun Fenn, director of sales information systems for Intraware in Emeryville, California.
Once Intraware provided customized outsourced training for their end users, the software worked well for the company and they finally felt like the migration was worth it.
Unfortunately, Intraware’s story is common. When most companies purchase new software, the purchasing decision is made based on the software’s features and its potential to increase productivity. Rarely do decision makers consider that employees must know how to use the software for it to deliver what it promises.
To keep your company from making the costly mistake Intraware did, we at BrainStorm, Inc., the Novell Authorized End-User Training Partner, have addressed the most-common excuses for not training end users. So whether you’re upgrading or migrating to GroupWise 7, read below to find out why you shouldn’t skimp on end-user training.
Our employees are too busy to train.
Your users may complain that they don’t have time for a half day of on-site training, but they’ll end up spending time learning the new software with or without training. The only difference is the amount of time they’ll spend.
According to a July 2000 Gartner Group study, “twelve hours of formal training equates to 72 hours of self-paced training.†So, users will spend six times as long figuring out the program on their own as it will take to train them to use it.
Formal training won’t only save your users the time it would have taken to figure it out on their own; it will also give them extra hours of productive time. An end user survey conducted by Novell and BrainStorm in 2002 found that 90 percent of end users saved at least an hour per week as a result of the training they received, and the majority of those users saved three or more hours. With the time employees can save and gain by being trained, they actually can’t afford not to invest the time to attend a training course.
End-user training costs too much.
With all the costs associated with a software migration, or even an upgrade, you may think your budget can’t justify training. The fact is your migration will end up costing more if you don’t train your end users.
A July 2000 Gartner Group study found that “wasted end-user time, due to a lack of training, accounted for the biggest piece of the software spending pie.â€
Not only does the wasted time contribute to higher software cost, but when your employees don’t use all the features included in the software, you end up paying for features your company doesn’t use. A September 2001 IDC study found that without training, employees use an average of only 13 percent of the features in their desktop software tools. That means the other 87 percent of features you purchased are a wasted investment without spending some money on training.
Further, the return on investment for end-user training shows that without training, you won’t capture the productivity gains you were planning on when you bought the software. If you use the results from the above mentioned BrainStorm and Novell study and say that conservatively, each trained employee saves at least one hour per week, then training one employee making $40,000 a year will save the company about $1,000 in the first year. Further, for every 100 trained employees that make $100,000 your company will save $250,000 a year. (See chart.) That’s saving ten to twenty-five times more than a half-day instructor-led training course costs, which may be more justifiable than even your original software purchase.
We can train our users in-house.
When justifying the total cost associated with an upgrade or migration, you may be tempted to think you can decrease the software budget by taking care of training in-house. After all, you have a budget to hire extra help, but your training budget is spent. When you look at the total cost of developing training courses and materials, however, in-house training doesn’t have as many benefits.
Although a professional training company like BrainStorm can spread out the cost of developing training courses and materials among several clients, when you develop and implement in-house training, your company absorbs all the associated time and cost. Plus, because in-house trainers usually lack training expertise and experience with the software itself, in-house training quality is usually quite poor.
According to a 1997 Gartner Group study, the following are costs associated with poor training: dissatisfied employees, lower productivity, poor customer service, the need for extensive follow-up training and support resources, decreased efficiency, less efficient business processes, and increased administrative expense.
Companies like BrainStorm that cater specifically to end-user software training, and even more specifically to GroupWise training, can help eliminate most of the costs of poor in-house training. Having trainers with more than 1000 hours of experience teaching a program, and solid research to back their training methods, reputable training companies know how to help users get excited about software, increase their productivity by using it, and retain what they learn. In-house trainers cramming to learn a program that don’t have training experience can’t provide that quality of training.
Additionally, reputable outsourced training companies like BrainStorm, will provide follow-up training and a variety of training materials to make sure new hires are trained and employees have resources to which they can turn.
Users can learn from the help files
From the volume of “how to†help calls your IT department gets, you probably know that help files aren’t enough to help your users.
Several studies, including a June 2003 study published in Information Systems Research show that “behavior modeling yields better training outcomes than other methods, such as lecture-based instruction, computer-aided instruction, and self-study.†This behavior modeling training method, which is watching an instructor perform a behavior and then attempting to reenact it, is also the best method to use for all learning styles.
A study in the Spring 2000 Information Technology, Learning, and Performance Journal showed that trainees taught with a behavior modeling approach “were not influenced by learning style and . . . had the highest levels of satisfaction and computer use.†This behavior modeling method is the one that independent training companies, like BrainStorm, use to help employees learn and then retain what they learn.
These studies also show that hands-on training that mimics everyday tasks is more effective than abstract training. Help files are abstract and are not designed to help users accept all e-mails from their bosses, schedule constant office meetings, or create unique work schedules, for instance. To effectively use help files, employees must first determine what language the software uses to define the task. Only then can they search for the help file. This is not only less-effective; it also decreases productivity.
Users don’t need training to e-mail.
When you were sold on GroupWise, chances are it wasn’t its capacity to manage e-mail that impressed you. If that was the only feature you needed, you would probably buy a lesser program. Similarly, if you want users to get as excited as you are about GroupWise and if you want GroupWise to deliver on the promise of making your office more productive, you should provide a way for your users to learn about its other features.
Collaboration software is used more often and by more people in your organization than any other desktop application. Therefore, end-user training for this software will be the most useful and increase productivity the most. As mentioned above, studies have shown
that employees use an average of only 13 percent of the features in their desktop software tools. When the most powerful features in the remaining 87 percent go unused, your company essentially wastes the money spent on those features.
Plus, the goal of a reputable training company isn’t to make all your users advanced, it is to teach them to use software tools and get them to an intermediate level, therefore making their software use productive, not just functional. (See Training Curves, above.) When employees know how to use their software to be productive, the company saves money.
Training can’t help my users accept the new program
Often one of the biggest obstacles to migrating or upgrading is the level of user acceptance. If users have preconceived negative notions of what the upgrade or migration will mean for them (loss of time, increased frustration, loss of productivity), they will be less likely to use and accept the program.
A study published in 2000 in Information Systems Research, concluded that there were at least six factors associated with helping reluctant employees accept a program: (1) users’
confidence about their ability to learn and use new technology, (2) an IT-supported work
environment, (3) how much users actually use computers for enjoyment, (4) the level of general computer anxiety, (5) how much computers actually contribute to job ability, and (6) how much satisfaction users gain from simply using a new system. Hands-on training from a motivated, experienced trainer solves at least four of these factors.
Training can’t change some of the attitude factors like how much employees use technology out of the office for fun. Training, however, can help with the other factors: increasing confidence in learning ability, having a supported environment, decreasing the level of computer anxiety, increasing how much an application actually contributes to job function, and increasing the level of perceived enjoyment.
Not all types of training can accomplish these goals. First, trainers must be experts on the
software. This expertise makes users feel like they are in a supported environment. When
trainers are experts, it also makes it easier for them to make using the program look easy,
decreasing the level of computer anxiety in the trainees. Second, when trainers use real-world, hands-on examples, they increase how much trainees actually use the software for real job functions. And third, when trainers are motivated and excited about the software, they increase the level of enjoyment for their trainees simply because trainees pick up on their excitement.
At the same time, when users accept a program quickly after effective training, they also retain more information about the software, and start using it immediately. This makes their program use stick. When users know how to use the software from the beginning, they’re happy to use it for as long as is required.
Because we’re upgrading, users can figure out the new features.
Although it’s true that most features of an application stay the same in an upgrade, enough new features are introduced and enough of the user interface changes to merit end-user training.
If untrained users use an average of only 13 percent of the program they’re currently using and don’t know about many of the advanced features in the current program, chances are they won’t know about the new features in the upgrade and also won’t know how to use them. It’s hard to justify the cost of an upgrade if your employees don’t use the new features you’re paying for.
Also, for most users, just switching a few buttons on the interface in an upgrade can be confusing, let alone changing the entire interface. It may be true that your users won’t need as much training for an upgrade, but they still need to be trained to make the upgrade investment worth the cost.
We’ve had bad experiences with outsourced training before.
Poor training experiences can definitely cure a company of paying for end user training again. When training isn’t effective, it’s hard to justify its necessity. But, training methods and the quality of trainers differ significantly among training companies.
For instance, the job description for a prominent training company’s instructor position reveals a lot about what kind of trainers they hire. The company says the trainer position is entry level and the instructor will teach several software applications. Previous knowledge of the applications is not required, nor is previous education or training experience. When you hire this company, therefore, you can expect to get a trainer that has minimal knowledge about the application he is training on and may or may not know how to manage a classroom. The trainer may feign excitement about a memorized lesson from a workbook, but he won't know how to answer the toughest questions because he isn't an expert.
A study published in the Journal of End User Computing in 2002, found that trainer behavior had much to do with how effective end user software training was. In fact, the study identified 53 characteristics effective trainers should have. The characteristics were summarized as follows: “Effective end user software trainers [should be] able to design and manage a course in such a way as to communicate [their] knowledge to a group of trainees, in an atmosphere that is sympathetic to their needs and feelings, using appropriate training techniques.â€
In addition, a company’s training techniques should be designed to get the maximum amount of learning and retention in the least amount of time for the most people. As the above mentioned study in the Information Technology, Learning and Performance Journal found, this best method is behavior modeling.
The behavior modeling style of training, the one BrainStorm uses, is a method in which trainers show trainees how to perform real-world examples and then ask trainees to mimic their actions. This hands-on, real-world experience helps users retain what they learn and use their newly acquired skills.
There’s no excuse for not training your end users.
With all the myths about end-user training dispelled, your company no longer has an excuse not to train your end users. The cost is justifiable after you look at the return on investment. The time to train is minimal when compared to the time your employees will save, and inhouse training can’t compare to outsourcing when you consider training effectiveness. Because you can’t assume all your users are on the same level as an IT professional, you must assume they need training. As Intraware learned in 1999 and countless other companies have learned the hard way, there’s no excuse for skimping on end-user training.
Brainstorm, Inc
http://www.brainstorminc.com
About the Author
Lindsay Hepworth
Brainstorm, Inc
Software Training
Free software that teaches you to write a with 2 hands on a keyboard!?
I want something to teach me to write with 10 fingers like the hackers in movies, its frustrating to write with 2 fingers when you have to write a lot.Thanks
Trust me, I am not being funny, the way I was taught was to type this sentence over and over, "The quick brown fox jumped over the lazy cow." Believe it or not, it covers every alphabetical character on the keyboard, give it a try. Chow
The Facebook imperative for enterprise software
Marc Benioff, CEO of Salesforce, the well-known CRM and cloud computing company (and now soon-to-be social software vendor) wrote a guest post on TechCrunch late last week making the case for “why enterprise software should take its cues from Facebook and become more social.” What then does this mean for the future of IT and what impacts will social computing ultimately have on the enterprise.
Thanks for visiting!
